Near Cancel Log In Sign puma evospeed Up Restaurants Home Services Auto Services More Write a Review For Businesses 18 447 Great Mall Dr Milpitas , CA 95035 (408) 262-5700 Big store and excellent customer support. I was looking for a pair of sneakers for my daughter. Rocio is very helpful is giving me multiple recommendations. She tries to get me the right size and also giving me some options. She is also supporting multiple customers at the same time.

Happy customer! Better staff, new product and new manager. The customer service is a focus and the price points are on fire. Horrible customer service. The sales staff literally made me feel like I was bothering them for wanting to purchase things. I took three items into the dressing room and afterwards, decided to purchase two of the items. I left the dressing room puma clyde and handed the unwanted item to the worker (seemed like the supervisor) who was working there. She literally asked me to not hand the item to her and put the item back where I got it from. WTF? I told her that I would just leave the puma ignite limitless item in the dressing room then, at which point, she let out a big sigh and said "fine, I'll put it back.". Ok, whatever.

The shopper was taken aback, placed his items on a nearby shelf, and left the store. Each time this manager was asked to open up a second register for purchases (I saw a few customers approach her about this), she declared that she only processed returns and would not be ringing up purchases. I saw more customers walk out. The manager stood at the second register, talking and giggling on her black puma headset. She was talking about upcoming events and how they hadn't reached their sales goals yet, and said that she was working hard on the sales goals. The clothing and accessories were not well organized, and the sales signs were misleading.

There was a large 50% Off sign on the shelf containing Puma handbags (co-branded with Ferrari), and the customers in front of me found out at checkout that the handbags were 30% Off instead. When I purchased a tote that had retail price of $86 for $60.20 (before tax), the cashier accidentally closed the cash drawer before she gave me my change. She had to call the manager over (who by then was walking around the store talking on her headset, not paying attention to shoppers) to open the cash drawer. The manager was very annoyed, and she let the cashier know it, even though the cashier had already apologized twice. The manager opened the cash drawer and left the register area in a huff.

Never have I seen a "supervisor" handle a customer service situation with physical threats. This weekend I fenty puma creepers witnessed an altercation that escalated quickly into a full on argument. A customer (who may have had some mental impairment) was trying to return an item. As the "supervisor" quickly lost her patients she raised her voice louder and louder to enough to catch my attention at the rear of the store. It was though their team bullied this poor gentleman out of his return and out of their store. I should have video taped it and blasted it on youtube. Not my first time dealing w professionalism (or lack there of) in this ghetto high school ran store.